Company related

Q: Are you a factory or a trading company?

A: We are a trading company, we have our own factory, and we have a foreign trade team to directly connect with overseas customers.

Q: How long has the factory been established?Do you have export experience?

A: Since 2016, we have successfully explored international markets such as Europe and the United States, and have established long-term and stable cooperation with many of the world's top 500 famous companies.

Q: Do you have any related certificates?

A: We have passed ISO9001 & BSCI system certification; FDA, LFGB and other certifications to ensure that our products meet international standards.

Product Related

Q: What is the product material?

A: The pots and pans are made of aluminum alloy with FDA approved non-stick coating.

Q: Can you provide OEM/ODM service?

A: We support customized LOGO, packaging, size, color, etc. Minimum order quantity is 1000 pieces.

Q: Do you have product catalog and technical parameters?

A: You can download PDF catalog or contact sales for detailed specifications.

Q: Do you support sample purchase?

A: Sample service is available and the cost can be deducted from the purchase price of subsequent orders.

Orders and Logistics

Q: What are the payment methods?

A: We support T/T, L/C, PayPal, etc. Specific terms are negotiated.

Q: How long is the delivery period?

A: 7 days for regular products, 30-60 days for customized products (adjusted according to order quantity).

Q: How to arrange the logistics?

A: EXW/FOB/CIF are available, cooperative forwarders provide door-to-door service (ocean freight is recommended to reduce cost).

Q: What is the minimum order quantity (MOQ)?

A: MOQ 1000 pcs for standard products, customized products need to be evaluated according to the process.

Quality and After-sales

Q: How to ensure product quality?

A: Full process quality inspection (raw materials → production → finished products), and provide quality inspection report.

Q: How to deal with quality problems?

A: Provide 6 months warranty, return or compensation

Q: Do you accept third party inspection?

A: Support SGS, BV and other organizations to inspect goods, the cost is borne by the buyer.

Other Frequently Asked Questions

Q: Can I visit the factory or video inspection?

A: You are welcome to make an appointment for offline visit or video factory inspection via Zoom/WhatsApp.

Q: How to get the latest quotation?

A: Contact our customer service or fill out the inquiry form(https://www.mx-castaluminum.com/contact-us/), we will reply within 24 hours.

Q: Do you offer agent/distributor cooperation?

A: We provide regional agent preferential policy, For more information, please contact :mxcookwarepro@gmail.com/+86 13302826814.