Company related
A: We are a trading company, we have our own factory, and we have a foreign trade team to directly connect with overseas customers.
A: Since 2016, we have successfully explored international markets such as Europe and the United States, and have established long-term and stable cooperation with many of the world's top 500 famous companies.
A: We have passed ISO9001 & BSCI system certification; FDA, LFGB and other certifications to ensure that our products meet international standards.
Product Related
A: The pots and pans are made of aluminum alloy with FDA approved non-stick coating.
A: We support customized LOGO, packaging, size, color, etc. Minimum order quantity is 1000 pieces.
A: You can download PDF catalog or contact sales for detailed specifications.
A: Sample service is available and the cost can be deducted from the purchase price of subsequent orders.
Orders and Logistics
A: We support T/T, L/C, PayPal, etc. Specific terms are negotiated.
A: 7 days for regular products, 30-60 days for customized products (adjusted according to order quantity).
A: EXW/FOB/CIF are available, cooperative forwarders provide door-to-door service (ocean freight is recommended to reduce cost).
A: MOQ 1000 pcs for standard products, customized products need to be evaluated according to the process.
Quality and After-sales
A: Full process quality inspection (raw materials → production → finished products), and provide quality inspection report.
A: Provide 6 months warranty, return or compensation
A: Support SGS, BV and other organizations to inspect goods, the cost is borne by the buyer.
Other Frequently Asked Questions
A: You are welcome to make an appointment for offline visit or video factory inspection via Zoom/WhatsApp.
A: Contact our customer service or fill out the inquiry form(https://www.mx-castaluminum.com/contact-us/), we will reply within 24 hours.
A: We provide regional agent preferential policy, For more information, please contact ：mxcookwarepro@gmail.com/+86 13302826814.